3 Lessons in Conversational AI from JD’s Head of the Deep Learning (1 of 2)

I had a fascinating discussion with He Xiaodong of JD. He is the head of Deep Learning, NLP and the Speech Lab. And the Deputy Managing Director of JD AI Research. I did a podcast about this called Products with Personalities (Podcast 31) but I wanted to post some of his slides from our talk. […]

The Next Big Trends in Chinese E-Commerce (Jeff’s Asia Tech Class – Daily Lesson / Update)

There was an interesting report about China ecommerce trends released by Coresight Research, which specializes in retail meets tech consulting. It’s run by Deborah Weinswig, who I’ve crossed paths with a few times in the last couple of years. I find their research to be very data-driven and generally close to my own thinking. So […]

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Products with Personalities? My Interview with JD About Conversational AI (Tech Strategy – Podcast 31)

In this podcast, Jeffrey Towson interviews He Xiaodong, the Vice President of JD.com’s Cloud & AI division, about conversational AI. They discuss how conversational AI is evolving from chatbots to intelligent assistants with personalities. For example, Xiaodong explains how JD’s Smart Customer Service has been designed to have the personality of a young woman, in order to better connect with its customers.

6 Predictions for Huawei After the TSMC Ban (Jeff’s Asia Tech Class – Daily Lesson / Update)

The big digital China / Asia news this week was the expansion of the US entity list ban to include TSMC. In theory, Huawei cannot get advanced semiconductors from American companies directly or by having them manufactured with American equipment at companies such as TSMC.It’s a big deal.This was the political bombshell everyone was waiting […]

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How Ant Financial / Alipay is Building an AI Factory in Financial Services (pt 2 of 2)

In Part 1 (From Big, Dumb Bureaucracies to Zero-Human Operations (pt 1 of 2), I made the following argument: In the industrial age, enterprises were built on the advantages of scale. Companies went from workshops and small factories to big factories capable of mass production. Superior scale gave companies multiple advantages, including cost efficiencies and […]

How Can Meituan Compete with Alibaba? And Prepare for Next Gen Services Marketplaces? (Tech Strategy – Podcast 27)

In this podcast, Jeffrey Towson discusses how Meituan can compete with Alibaba in the Chinese services marketplace. He considers factors such as geographic expansion, focus on transportation or hospitality services, and ancillary opportunities such as financial services or cloud services. For example, Meituan could expand into new markets, such as Southeast Asia, or it could focus on its core strengths, such as food delivery and ride-hailing.