In this thought-provoking discussion, Jeffrey Towson analyzes the impact of machine learning and prediction on businesses. He questions whether these capabilities can truly serve as competitive advantages or if they merely pass value onto customers, maintaining business as usual. Although he concludes that these technologies do not provide a competitive edge yet, they indeed bring about significant changes to business operations and strategies1.
In this thought-provoking discussion, Jeffrey Towson analyzes the impact of machine learning and prediction on businesses. He questions whether these capabilities can truly serve as competitive advantages or if they merely pass value onto customers, maintaining business as usual. Although he concludes that these technologies do not provide a competitive edge yet, they indeed bring about significant changes to business operations and strategies.
I had a good interview with Arthur du Passage and Edouard de Mezerac of Artefact, a data consulting and digital marketing company. And I thought they had a really good vantage point for how AI / ML is being used on the ground in China. I’ve summarized my 3 take-aways from our discussion. An Introduction […]
Use cases are a good way to approach the subject of AI. Just hunt industry by industry and see what companies are using AI for and not. It’s the best way to separate out the hype. And make sure you look at industries other than your own. I find scanning use cases across industries is […]
I have listed 5 types of platform business models: Marketplace and transaction platforms (e.g., Taobao, Meituan, Lazada) Innovation and audience-builder platforms (e.g., YouTube, TikTok, Android) Collaboration / coordination and standardization platforms (e.g., Slack, Microsoft Teams, Adobe) Payment platforms (e.g., MasterCard, Alipay) Learning platforms Here are examples of the first two. But I have not really […]
This is a follow-up to my article on conversational AI with He Xiaodong at JD (article here, podcast here). I also spoke with Tao Mei, who is Vice President of Cloud & AI – and Technical support Vice President of JD. We talked about how AI was being used in fashion, which is a fascinating […]
In this podcast, Jeffrey Towson interviews the Vice President of Cloud & AI at JD.com about how AI is transforming the fashion industry. They discuss three key areas where AI is having an impact: personalization, supply chain management, and product development. For example, AI can be used to recommend products to customers based on their past purchases, track inventory levels and optimize shipping routes, and design new products that are more likely to appeal to consumers.
I had a fascinating discussion with He Xiaodong of JD. He is the head of Deep Learning, NLP and the Speech Lab. And the Deputy Managing Director of JD AI Research. I did a podcast about this called Products with Personalities (Podcast 31) but I wanted to post some of his slides from our talk. […]
In this podcast, Jeffrey Towson interviews He Xiaodong, the Vice President of JD.com’s Cloud & AI division, about conversational AI. They discuss how conversational AI is evolving from chatbots to intelligent assistants with personalities. For example, Xiaodong explains how JD’s Smart Customer Service has been designed to have the personality of a young woman, in order to better connect with its customers.