Jeff’s 7 Digital Superpowers (Tech Strategy – Daily Article)

I have been giving you lots of frameworks and concepts. And after a while, it can all get kind of confusing. Is this new software critical for my business? Is this new business model going to seriously impact our industry? Is this like Amazon completely disrupting retail? Is this more like Mobike, which was nice […]

Oracle Is Saving TikTok From Itself

I like Bytedance. I think they make great apps. Super engaging. With fantastic user interfaces. They are one of the most innovative mobile app companies on the planet. But they suck at internationalization. Their attempt to become China’s first international digital  company has been a slow moving train wreck. Lots of us have been predicting […]

Companies Can Have Digital Superpowers: Lazada vs. Grab. Luckin vs. Hellobike. (Tech Strategy – Podcast 37)

In this class, Jeffrey Towson discusses how companies can develop digital superpowers to gain a competitive advantage. He compares and contrasts four companies in Asia that have successfully used digital technology to transform their businesses: Lazada, Grab, Luckin Coffee, and Hellobike. Towson argues that digital superpowers can be used to dramatically improve the user experience, enable a platform business model, create network effects, or provide other competitive advantages.

Products with Personalities? My Interview with JD About Conversational AI (Tech Strategy – Podcast 31)

In this podcast, Jeffrey Towson interviews He Xiaodong, the Vice President of JD.com’s Cloud & AI division, about conversational AI. They discuss how conversational AI is evolving from chatbots to intelligent assistants with personalities. For example, Xiaodong explains how JD’s Smart Customer Service has been designed to have the personality of a young woman, in order to better connect with its customers.