I like Bytedance. I think they make great apps. Super engaging. With fantastic user interfaces. They are one of the most innovative mobile app companies on the planet. But they suck at internationalization. Their attempt to become China’s first international digital company has been a slow moving train wreck. Lots of us have been predicting […]
Platforms are becoming increasingly important in the digital economy, but they are also very difficult to build and maintain. Xiaomi and Meitu are two Chinese companies that are trying to build platforms, and they are facing a number of challenges. Jeffrey Towson offers his advice for how to build a successful platform.
In this podcast, Jeffrey Towson discusses how TikTok can learn from Huawei about the role of the state in China. He argues that TikTok needs to build relationships with key government officials and understand the regulatory environment in order to be successful in China. Towson also believes that TikTok can benefit from Huawei’s experience in dealing with foreign governments.
In this podcast, Jeffrey Towson interviews He Xiaodong, the Vice President of JD.com’s Cloud & AI division, about conversational AI. They discuss how conversational AI is evolving from chatbots to intelligent assistants with personalities. For example, Xiaodong explains how JD’s Smart Customer Service has been designed to have the personality of a young woman, in order to better connect with its customers.