Products with Personalities? My Interview with JD About Conversational AI (Jeff’s Asia Tech Class – Podcast 31)


In this class, I talk about my interview with He Xiaodong of JD. And about how chatbots are evolving into conversational AI. Plus the basics of AI economics.

CORRECTION. In this podcast, I mentioned that JD’s Smart Customer Service has the personality of a young woman. Xiaodong was actually referreing to Microsoft’s Xiaolce. My apologies.

You can listen here or at iTunes, Google Podcasts and Himalaya.

Related podcasts and articles:
This is part of Learning Goals: Level 4-5, with a focus on:
  • #22 Basics of AI

Concepts for this class:

  • AI – Cheap Prediction
  • Mismatched and/or Crippled Scale

Companies for this class:

  • JD


I write, speak and consult about digital strategy and transformation.

My book Moats and Marathons details how to measure competitive advantage in digital businesses.

I also host Tech Strategy, a podcast and subscription newsletter on the strategies of the best digital companies in the US, China and Asia.

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Note: This content (articles, podcasts, website info) is not investment advice. The information and opinions from me and any guests may be incorrect. The numbers and information may be wrong. The views expressed may no longer be relevant or accurate. Investing is risky. Do your own research.

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