The One Number That Matters for Luckin Coffee vs. Starbucks in China (And Maybe Tim Hortons)

The Luckin vs. Starbucks fight is accelerating, both in terms of stores opened and hype. Luckin is rapidly positioning for an IPO. And Tim Horton’s is jumping into the China coffee biz. What is going on? Why is there so much activity in the previously sleepy business of Chinese retail coffee? Recall, a similar thing […]

Jeffrey Towson – The Race for Assets in New Retail

From one of my standard talks in 2018 (since retired). This is about bike-sharing, mobility and super-apps. See below. Youtube link is here. Other parts of talk are below: Part 1: What is the Engine of Chinese Bike-Sharing? Part 2: Give Consumers Exactly What They Want Part 3: In Digital China, Re-Imagine Operations ASAP Part […]

What’s Next in New Retail? My Visit to the JD-Qumei Furniture Store in China. (2/2)

In Part 1 of my visit to the JD-Qumei furniture store in Beijing, I laid out a bit of theory about furniture retail stores. They have some nice dynamics and some limitations. And that is mostly what is happening on the second floor of the store I visited. The First Floor: Where JD and QuMei […]

What’s Next in New Retail? My Visit to the JD-Qumei Furniture Store in China. (1/2)

In 2017-2018, “new retail” began in Chinese groceries. There was Freshippo / Hema, 7Fresh and other projects. It was a first glimpse of what new retail come become. Shortly after, convenience stores and mom-and-pop stores also began to get digital upgrades. And in a bit of a surprise, retail coffee also entered the story – […]

How Alibaba’s “New Retail” Supercharges Platform Strategy (3 of 3)

I have been arguing that new retail is much bigger than the supermarkets, delivery guys and convenience stores everyone has been talking about. And it is not about all the cool new tools like magic mirrors, robot waiters, and payment by facial recognition. Although, those are pretty fun. New retail is really about a quantum […]

Jeffrey Towson – Give Chinese Consumers Exactly What They Want (Video)

Bike-sharing in China is a great example about how digital tools can have a big impact on fairly simple businesses. Mostly by increasing convenience and giving consumers what they really want. From a talk I gave in Singapore in 2018. Video is below and Youtube link is here. Part 1: What is the Engine of […]

Jeffrey Towson – Behind The Scenes at Alibaba Singles’ Day 2018 (part 2) – Video

I was part of the “global influencers” group that was behind the scenes at Alibaba Singles’ Day 2018. It was pretty great. And I got to learn a ton about some of their latest initiatives. I vlogged the day. Part 1 is here. Here is part 2 (of 2). Youtube link is here. ————- I […]

What Next for Alibaba: My 10 Questions (Part 2 of 2)

In Part 1, I laid out four of the questions I am struggling with about Alibaba. Here are the rest. Any answers you might have would be much appreciated. Question 5: How much are manufacturers and CPG companies going engage directly with consumers in China? One of the strangest things about Singles’ Day is that […]

What Next for Alibaba: My 10 Questions (Part 1 of 2)

I’ve been thinking a lot about Alibaba since Singles’ Day. Which was awesome by the way. My take-aways from that are here and here. I have a list of questions about Alibaba. I think they’re important but I don’t really have good answers for them (yet). So I thought I would throw them out to […]


在之前的文章中,我阐述了阿里巴巴在中国的发展历程。虽然这是零售市场的案例,但其实在许多中国的数字巨头身上也可以看到类似的模式。 这种演变到了下一阶段就成了“新零售”,而它又为这种模式带来了巨大的改变。但首先,我想就数字化中国和企业正在培养的数字化超能力发表几点看法。