From Data-Driven Personalization to “Wow Experiences”: The Lessons from Coupang and Xiaomi. (2 of 2) (Tech Strategy – Daily Article)

In Part 1, I teed up a couple of related digital concepts: Personalization. A good example of this is Shein. They are taking personalization further up the supply chain to product development. This, in theory, can become the “market of one”. Economies of Scope (vs. Scale). Good examples here are Unilever and Sony. Improving the […]

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Personalization vs. Economies of Scope: Lessons from Shein and Unilever. (1 of 2) (Tech Strategy – Daily Article)

Last week, I was giving a talk in Shanghai about the digitization of manufacturing. And how this is creating a data ecosystem that connects consumers, retailers, logistics and manufacturing. This is something that Alibaba has been focused on with New Manufacturing. Their XunXi project is about being able to respond in real time to changing […]

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Medallia and Whether “Experience Management” Is Viable as Specialty Enterprise (Asia Tech Strategy – Daily Lesson / Update)

So much of the discussion about enterprise software and services is about the giants who dominate. Think Microsoft, Salesforce, etc. But what about the smaller, specialty plays? Which of the specialty enterprise companies will be viable long-term? That is the question I am interested in. In Podcast 108, I spoke about Tuya, which is a […]

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