In this podcast, Jeffrey Towson discusses how digital native education companies like LAIX are challenging traditional companies like New Oriental. He argues that education companies need to embrace digital technology and create a more personalized learning experience in order to compete. Towson provides examples of how LAIX is using digital technology to improve the learning experience, and he discusses the implications for education companies of all sizes.
In this podcast, Jeffrey Towson interviews the Vice President of Cloud & AI at JD.com about how AI is transforming the fashion industry. They discuss three key areas where AI is having an impact: personalization, supply chain management, and product development. For example, AI can be used to recommend products to customers based on their past purchases, track inventory levels and optimize shipping routes, and design new products that are more likely to appeal to consumers.
In this podcast, Jeffrey Towson interviews He Xiaodong, the Vice President of JD.com’s Cloud & AI division, about conversational AI. They discuss how conversational AI is evolving from chatbots to intelligent assistants with personalities. For example, Xiaodong explains how JD’s Smart Customer Service has been designed to have the personality of a young woman, in order to better connect with its customers.
In this podcast, Jeffrey Towson discusses Huawei’s financial performance in 2019, as well as the recent fraud scandal at Luckin Coffee. He argues that Huawei’s strong financial performance is a sign of its resilience, and that the Luckin Coffee scandal is a reminder of the risks of investing in Chinese tech stocks. For example, he notes that Huawei’s revenue grew by 19% in 2019, despite the US government’s restrictions on its business.
This past week, I’ve been talking about TikTok and Alibaba’s Tudou-Youku as examples of “audience builder” digital platforms. These are +2 sided platform that connect content creators (who want an audience and other things) with viewers (who want entertainment or other types of content.) And I’ve argued that audience builders are actually more fluid and […]
In this podcast episode of Jeff’s Asia Tech Class, Jeffrey Towson discusses the competitive advantages of JD and Alibaba, two of the largest retailers in China. He argues that JD’s competitive advantages include its strong logistics network and its focus on customer service, while Alibaba’s competitive advantages include its large user base and its ability to connect buyers and sellers.
In previous Daily Updates, I presented 4 slides that showed the evolution of Alibaba as a powerful marketplace platform. A 3 Slide Summary of Alibaba and Marketplace Platform Strategy (Daily Update, Jeff’s Asia Tech Class) Alibaba and the Power of Externalizing Capabilities (Daily Update – Jeff’s Asia Tech Class) In the first one, I argued […]
In my online Asia Tech Class, I talk a lot about digital superpowers, which are digital tools that upend established business. And one of these superpowers a dramatically improved user experience, such that the traditional offering is now unacceptable to users. And this sort of dramatically improved user experience is what is happening in luxury […]
In this podcast episode, Jeffrey Towson discusses four options for how Huawei can respond to the US tech ban on its smartphone business. These options include fixing the supply chain, becoming a digital platform, ignoring Europe, and trying to build an anti-US alliance for smartphone operating systems. Towson argues that Huawei’s best option is to become a digital platform, as this would allow it to continue to innovate and grow its business even in the face of the US tech ban.
Hi, I’ve been building out visual models of platform businesses for like 4 years. From Alibaba and JD to Google and MasterCard. The goal is to visually show the key interactions and sources of competitive strength. For simple marketplace platforms, like EBay, my pictures are pretty simple. But for companies like Alibaba and JD, they […]