Evil Moats: Tech-Created Habits and the Hijacking of Consumer Minds (Asia Tech Strategy – Podcast 80)

Competitive advantages can be build on the demand and the supply side. And advantages on the demand (i.e., revenue) side are usually about customer capture in some form. One general category for this is when a company captures a “share of the consumer mind.” In this talk, I go into how some companies do this […]
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