Zé Delivery in Brazil Is a Great Example of Upgrading from Personalization to “Wow” Experiences (1 of 2) (Tech Strategy)

Ze Delivery’s success can be attributed to its unique business model, which has enabled the company to thrive in a competitive market. Digital strategy consultant Jeffrey Towson breaks down the key components of Ze Delivery’s model and what makes it effective. By understanding Ze Delivery’s approach, businesses can gain valuable insights into crafting their own digital transformation strategy.

Medallia and Whether “Experience Management” Is Viable as Specialty Enterprise (Tech Strategy)

So much of the discussion about enterprise software and services is about the giants who dominate. Think Microsoft, Salesforce, etc. But what about the smaller, specialty plays? Which of the specialty enterprise companies will be viable long-term? That is the question I am interested in. In Podcast 108, I spoke about Tuya, which is a […]

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Is JD’s E-Space a Game Changer for Department Stores in China? (Jeff’s Asia Tech Class 10)

In this class, I discuss my visit to JD’s new 50,000 sqm e-space in Chongqing – and the question of what new retail (i.e., online-merge-offline) will mean for department stores and shopping malls. You can listen here or at iTunes and Himalaya. Articles / podcasts cited in this class: JD’s E-Space Is a Fascinating New […]

My Visit to JD’s E-Space: Is It a Game Changer for Department Stores in China? (Tech Strategy – Podcast 10)

Jeff Towson, a specialist in digital strategy, discusses the game-changing potential of JD’s E-space in China’s department store industry. With his rich insights, unravel the complexities of the digital transformation in retail and understand its implications for businesses across the globe. Don’t miss this comprehensive exploration of a significant shift in the retail sector.