An Intro to Customer Capture as a Competitive Advantage in Digital (Asia Tech Strategy – Podcast 119)


This week’s podcast is about customer capture as a competitive advantage. And how digital is really changing this type of moat.

You can listen to this podcast here or at iTunes and Google Podcasts.

Here is my new book:



Here are the 6 levels of competition:

Here is the checklist for competitive advantage.


From the Concept Library, concepts for this article are:

  • CA1: Share of Consumer Mind, Share of User Mind and User Capture
  • Competitive Advantages

From the Company Library, companies for this article are:

  • n/a

Photo by K X I T H V I S U A L S on Unsplash


I write, speak and consult about digital strategy and transformation.

My book Moats and Marathons details how to measure competitive advantage in digital businesses.

I also host Tech Strategy, a podcast and subscription newsletter on the strategies of the best digital companies in the US, China and Asia.

With my subscription newsletter, you will:

Get a deeper understanding of the strategies and business models of the best digital companies.

Get specific frameworks for measuring competitive advantage in digital businesses and for traditional businesses doing digital transformation.

Get an edge in predicting what is going to happen next and who is going to win.

Note: This content (articles, podcasts, website info) is not investment advice. The information and opinions from me and any guests may be incorrect. The numbers and information may be wrong. The views expressed may no longer be relevant or accurate. Investing is risky. Do your own research.


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