I have been arguing that new retail is much bigger than the supermarkets, delivery guys and convenience stores everyone has been talking about. And it is not about all the cool new tools like magic mirrors, robot waiters, and payment by facial recognition. Although, those are pretty fun. New retail is really about a quantum […]
Bike-sharing in China is a great example about how digital tools can have a big impact on fairly simple businesses. Mostly by increasing convenience and giving consumers what they really want. From a talk I gave in Singapore in 2018. Video is below and Youtube link is here. Part 1: What is the Engine of […]
In this four part series, I look at how “new retail” impacts the strategies of e-commerce market leaders Alibaba and JD. My take is basically five points: Point 1: China is ground zero for the digital transformation of retail. Explained in Part 1 here. Point 2: But “new retail” is not just supermarkets and convenience […]
In Part 1, I laid out four of the questions I am struggling with about Alibaba. Here are the rest. Any answers you might have would be much appreciated. Question 5: How much are manufacturers and CPG companies going engage directly with consumers in China? One of the strangest things about Singles’ Day is that […]
From one of my standard talks on digital China. Given in Singapore in 2018. Video is below and Youtube link is here. Part 1: What is the Engine of Chinese Bike-Sharing? Part 2: Give Consumers Exactly What They Want Part 3: In Digital China, Re-Imagine Operations ASAP Part 4: In Digital China, Get Ready for […]
