How Ant Financial / Alipay is Building an AI Factory in Financial Services (pt 2 of 2)

In Part 1 (From Big, Dumb Bureaucracies to Zero-Human Operations (pt 1 of 2), I made the following argument: In the industrial age, enterprises were built on the advantages of scale. Companies went from workshops and small factories to big factories capable of mass production. Superior scale gave companies multiple advantages, including cost efficiencies and […]

From Big, Dumb Bureaucracies to Zero-Human Operations: The Holy Grail of the Digital Age (pt 1 of 2)

There was a good paper recently published by Martin Reeves and Raj Varadajaran of the Boston Consulting Group. The paper (When Resilience Is More Important Than Efficiency) touched on a lot of issues related to digital competition – but there was one chart that I thought really hit at the center of a lot of […]