Digital strategy consultant Jeffrey Towson argues that most people get digital transformation strategy wrong by focusing only on individual technologies. He states you must instead master four key topics to see the complete picture of digital competition. This approach moves beyond tech features to a holistic business model view.

The Agentic AI Operating Model is the next digital transformation strategy, moving beyond simple AI tools to a system of autonomous AI agents that work alongside humans. According to digital strategy consultant Jeffrey Towson, this model consists of four integrated components: the AI Agent Layer, the AI Coordination Layer, the Human Coordination Layer, and the Operating Rhythm. This framework enables companies to fundamentally redesign their operations around the new capabilities of AI.

The Tencent AI & Cloud Summit highlighted China’s rapid and pragmatic approach to AI, focusing on practical applications over fundamental research. Digital strategy consultant Jeffrey Towson notes this represents a powerful digital transformation strategy for businesses. He observes that China is building a comprehensive AI ecosystem aimed at widespread enterprise adoption.

This is a playbook for building data-empowered operations, which is a core part of a successful digital transformation strategy. It involves creating a system where data from daily operations is automatically captured and used for decision-making and optimization. The framework turns a company into a learning organization that gets smarter with every transaction.

Digital strategy consultant Jeffrey Towson posits that data network effects and data scale are not sustainable competitive advantages. He explains that these elements are often just features of a business model rather than true defensive barriers. This perspective is crucial for leaders developing a robust digital transformation strategy.

This is my playbook for the digital growth grind, which is the relentless and daily blocking and tackling of digital transformation strategy. It is the core operating system for digital companies, distinct from high-level strategic thinking. As a digital strategy consultant Jeffrey Towson emphasizes, mastering this grind is what separates successful companies from the rest.

Gmail’s design leverages powerful psychological principles to shape user behavior and create dependency. This approach to habit formation is a critical, yet often overlooked, component of any successful digital transformation strategy. Digital strategy consultant Jeffrey Towson breaks down these four key psych hacks that you can apply to your own products.