From Big, Dumb Bureaucracies to Zero-Human Operations: The Holy Grail of the Digital Age (pt 1 of 2)

There was a good paper recently published by Martin Reeves and Raj Varadajaran of the Boston Consulting Group. The paper (When Resilience Is More Important Than Efficiency) touched on a lot of issues related to digital competition – but there was one chart that I thought really hit at the center of a lot of […]

Ctrip and Hospitality’s Big Balance Sheet Challenge (Daily Update – Jeff’s Asia Tech Class)

Ctrip has forecast its revenues will drop 45-50% in first quarter. From KrAsia: Coronavirus spurs somber outlook for online travel companies Chinese major online travel agency Trip.com announced on its recently released Q4 earnings report that revenues would decrease by about 45% to 50% year-on-year (YoY) as a result of the coronavirus. Trip.com has already […]

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Covid-19 Drives Live Streaming. But Private Traffic Pools Are the Solution. (Daily Lesson – Jeff’s Asia Tech Class)

Much of our discussion about digital platforms (Alibaba, Tencent, etc.) has been about their business models. And all their strengths, which are formidable. But I haven’t talked much about the experiences of the user groups on these platforms. What does this mean for merchants and brands selling on Alibaba? For restaurants on Meituan? For content […]

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Why Asia and Meituan Are Better At Food Delivery, Tencent’s Awesome Financials (Daily Lesson – Jeff’s Asia Tech Class)

Two topics for Today’s Update / Lesson. Tencent Quarterly Results Are Awesome, Yet Again It’s almost boring how these digital giants keep putting up fantastic numbers. Numbers that any other business would dream of. Most businesses are long, hard slogs where you struggle and struggle. Margins are usually small. And growth is difficult and expensive. […]

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Virality at Zoom vs. Pinduoduo; Selling by Word of Mouth and Social Pressure (Daily Lesson – Jeff’s Asia Tech Class)

This week’s podcast was about Zoom, which is a pretty cool video communications app. What Is the Secret of Zoom’s Success in Video Communications? (Jeff’s Asia Tech Class – Podcast 21) And I think it’s a particularly good company for talking about two important digital ideas. Learning Goal 14: Virality vs. Word of Mouth Learning […]

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What Is the Secret of Zoom’s Success in Video Communications? (Jeff’s Asia Tech Class – Podcast 21)

In this class, I talk about why Zoom has been so successful in video communications. You can listen here or at iTunes, Google Podcasts and Himalaya. Choose two options for why Zoom has been so successful. Good Product. Reliable, easy-to-use, high quality video communications. Viral service Collaboration / Coordination Platform Network Effect Switching Costs Correction/Clarification: […]